Service terms and conditions
The on-line shop mentioned here below Caffè Giacosa with reference to the domains (www.caffegiacosa.it, and www.caffegiacosa.com) is exclusively property of the society Cavalli Club S.r.l.
all the published prices are included of vat.
all the items included in our shop are really available in our or in our suppliers' head office. Chocolates, due to the freshness of thearticle itself, cannot be stocked in great quantities and are confected daily.
Shipping is always insured.
Caffè Giacosa site is updated daily.
Shipping will always be recorded by regular invoice wich will be always available and downloadable in your personal area (customers area or resellers area). A CMR (convention merchandises routieres) will be included in the parcel.
Caffè Giacosa reserves the right to introduce changes in the price list without previous notice. In case a price is by mistake published incorrectly, Caffè Giacosa reserves the right to dismiss the sale. For your claim: e-mail: email@example.com
Caffè Giacosa is not responsible for the contents of the websites present through related links inside Caffè Giacosa itself.
Caffè Giacosa is not responsible anyhow, including in case of loss of data or non-profits deriving from the use of the websites caffegiacosa.it and caffegiacosa.com as well as of its contents.
Caffè Giacosa apologises for possible spelling, typing or translation mistakes in the texts and rejects as well any reliability for moral and material damages deriving from them. In case of defective goods: They can be returned to caffegiacosa.it within 10 days from the delivery.
Customer will contact Caffè Giacosa, describe the defects and ask instructions about the shipping for the return of the items.
Shipping and packing charges for the return of the delivered parcel are to be paid by the customer.
The defective goods will be replaced and sent back or else refunded (in case they are sold out) at the expenses of Caffè Giacosa. In case of shipping damaged: If you receive parcels from Caffè Giacosa visibly damaged by courier,(packing broken or visibly stained by the leakage of wine) can do as follows: return the damaged parcel to the sender signing the dispatch note "With Reserve" and describing exactly what the problem is.
The shipping cost of the return and restitution will be borne entirely by our. Information regarding cancellation policy: Purchases from the Caffè Giacosa web site are subject to Italian Legislative Decree 206/05, that guarantees the right to withdraw, for whatever reason, the purchase contract. Terms of Right to Cancel: The European regulation commonly known as the Right to Cancel states that this right may be exercised only by consumers excluding purchases made by retailers or by those who in any capacity purchase for resale to third parties. shipping costs will be borne by the customer.
On his arrival in our warehouse, the goods will be examined to assess possible damage or tampering (the integrity of the asset returns is an essential condition for exercising the Right to Cancel). We therefore recommend extreme caution in preparing the package, for example using the original packaging.
to exercise that right yuou need to send us a communication within 10 days from the receipt of goods ordered and send the goods back within further 15 days. Return steps: Send an e-mail to firstname.lastname@example.org containing the statement you want to exercise their Right of to Cancel, indicating all the data requested: internal order number and order date
products list subject of withdrawal
your IBAN for the bank-transfer
Then you have to wait a communication from our Customer Service, authorizing the return.
Upon receipt of such communication must return the goods within a further 15 days to:
Via della Spada, 10/R
Italia Time for reimbursement: Caffegiacosa.it will reimburse the customer within 14 working days from receipt of goods.
We reimbursement to Customer the value of the goods shown in the invoice. In the above amount does not include shipping costs. This is in accordance with Article. 5, paragraph 6, Legislative Decree No 185, 22/05/1999.